SMS Privacy Policy

Alpine Wellness Clinic

SMS / Text Messaging Privacy Policy

1. Introduction

Alpine Wellness Clinic ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This SMS Privacy Policy describes how we collect, use, and safeguard your mobile phone number and any information exchanged through our text messaging (SMS/MMS) program.

By opting in to receive text messages from Alpine Wellness Clinic, you agree to the terms of this policy.

2. Information We Collect

When you opt in to our SMS program, we may collect:

• Your mobile phone number

• Your name (if provided)

• Your opt-in date and time

• Message history between you and our clinic

• Device type and carrier information (automatically collected by SMS providers)

3. How We Use Your Information

We use your mobile number and related information solely for the following purposes:

• Appointment reminders and confirmations

• Appointment rescheduling or cancellation notifications

• Follow-up care reminders and wellness check-ins

• Responses to your inbound SMS inquiries

• Important clinic updates (e.g., closures, schedule changes)

• Health and wellness tips (only if you have subscribed to this service)

We will NOT use your mobile number for marketing or promotional purposes unrelated to your care without obtaining your separate explicit consent.

4. Consent and Opt-In

You may opt in to receive SMS messages from Alpine Wellness Clinic by:

• Completing a written or electronic consent form at our clinic

• Verbally requesting SMS communications with a staff member, confirmed by a follow-up text

Message & data rates may apply depending on your mobile carrier and plan. Message frequency varies based on your appointments and interactions with our clinic.

5. How to Opt Out

You may withdraw your consent and opt out of receiving SMS messages from us at any time by:

• Replying STOP to any text message we send you

• Contacting our front desk at 208-917-2772

• Sending a written request to awc@alpinewellnessclinic.com

After opting out, you will receive one final confirmation text. Opting out will not affect any other communication preferences you have with our clinic (e.g., email or phone). You may re-enroll at any time by texting START or contacting our office.

6. Sharing of Your Information

Alpine Wellness Clinic does not sell, rent, or share your mobile phone number or SMS message content with third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

• With SMS platform providers or technology vendors who assist in delivering our text messages (bound by confidentiality agreements)

• As required by law, regulation, or court order

• To protect the rights, safety, or property of our clinic, patients, or staff

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, please be aware that standard SMS messaging is not fully encrypted and no method of electronic transmission is 100% secure. We encourage you to avoid sharing sensitive health information via text message. For sensitive communications, please contact us by phone or in person.

8. HIPAA and Protected Health Information

Alpine Wellness Clinic complies with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws. Our SMS communications are limited to appointment-related messages and general wellness information. We do not transmit Protected Health Information (PHI) via SMS without obtaining your prior written authorization, consistent with our HIPAA Notice of Privacy Practices. A copy of our full HIPAA Notice of Privacy Practices is available at our front desk or upon request.

9. Children’s Privacy

Our SMS program is intended for adults 18 years of age and older. We do not knowingly collect mobile phone numbers from individuals under 18 without verified parental or guardian consent. If you believe a minor has enrolled without consent, please contact us immediately.

10. Changes to This Policy

We may update this SMS Privacy Policy from time to time. Any changes will be posted on our website and, where required by law, communicated to you directly. Continued use of our SMS service after a policy update constitutes acceptance of the revised terms.

11. Contact Us

If you have questions, concerns, or requests regarding this SMS Privacy Policy, please contact us:

Alpine Wellness Clinic

5655 N. Glenwood #105, Garden City, ID 83714

Phone: 208-917-2772

Email: awc@alpinewellnessclinic.com

Website: www.alpinewellnessclinic.com